Michael Surnamer
Trainer
(Business Communication across Cultures)
- Returned to UK in 2003 after living in Japan for six years, and being based in Canada for the prior fourteen
- Extensive International Training and IT Consulting experience
- Wide range of applications and industries in various organisations and businesses (public & private sector) around the world, including the UK, USA, Canada, Mexico, Japan, Australia, Nepal and Papua New Guinea:
- finance, banking, accounting, insurance, IT, HR/personnel, medical/health/pharmaceutical,
international aid, education, consumer products, transportation, land registry
- Excellent interpersonal, written, verbal and organisational skills, reliability, flexibility and sense of humour to maintain and enhance relationships, interact, support, train and deal diplomatically with colleagues and clients of differing backgrounds and cultures, from administrative staff and new graduates, to senior executives and Prime Minister
- Strong Presentation and Facilitation, combined with a lively training style, which involves active participation (‘learning by doing’) and elicitation to focus on and meet the needs of delegates, adapting to their situations in a realistic, personal and culturally sensitive manner, by drawing on my own relevant experiences to inspire and motivate individuals and groups
EXPERIENCE
Training
Communication & Interpersonal
(Presenting, Meeting, Writing etc)
Cross-Cultural Awareness
Client Relationship Building
Japan Orientation
Executive Coaching
Business English
Course Design & Preparation
TESOL
School Teaching
IT
Feasibility Studies & Reports
Business/Systems Analysis
System Design & Development
(Mainframe, Minicomputers)
Database Analysis
Programming (Cobol)
System Testing & Implementation
User Training & Documentation
MS Office (Word, Excel, PPoint)
Other
Presenting & Facilitating
Sports Centre Administration
LANGUAGES
Japanese (basic)
French (conversational)
Spanish (conversational)
PERSONAL/CONTACT DETAILS
Address: Cheltenham Close Telephone: 020-8942
New Malden, Surrey Mobile phone: 0798
UK E-Mail:
Date/Place of Birth: April 26th, 1952 - London, England Marital Status: Married
Dual Citizenship: British/Canadian
CURRICULUM VITAE
Michael Surname
EDUCATION
Sep 1996 Trinity College Certificate in TESOL - Grade A (Distinction)
Edinburgh Tutorial College, Scotland
Oct 1974 - Jul 1975 PGCE (Post Graduate Certificate of Education) Physical Education & Mathematics
University of Liverpool, England
Oct 1971 - Jul 1974 BA (Hons) II.1 Computational & Statistical Science
University of Liverpool, England
EMPLOYMENT HISTORY
Jan 2004 – Present Business Communication Skills Trainer ExeCoach, UK
Jan 2003 – Dec 2003 Teacher of Maths, Business Studies, Coombe Girls’ School
Leisure & Recreation, ICT & Games. New Malden, Surrey, England
· Extra-Curricular Coordinator
Aug 1997 – Dec 2002 Senior Business Trainer Canning, Tokyo, Japan
· English business communication skills training to Japanese businessmen/women
· Presentation, Meeting, Negotiation, Writing, Telephone, Social skills
· Cross-Culture, Cultural Awareness
· Clients included: Sony, Canon, NEC, Hitachi, BASF, Ericsson, Clariant, Delphi, Renault, Sumitomo, Mitsubishi, Merrill Lynch, Nomura Securities, NRI, Andersen, Tokai Bank, Deutsche Bank, Shinsei Bank, Credit Suisse, Yamanouchi, Novartis, Roche, Aventis, P&G, Nivea-Kao, Kirin, Nissay Dowa Insurance, Toa Reinsurance, Levi, Adidas.
Apr 1997 - Jul 1997 English Teacher Shane School, Chiba, Japan
· Teaching English classes to children (age 3 upwards) and adults
1993 - Mar 1997 Independent Marketing Consultant Canada, USA, Mexico, Australia, UK
· Developing and supporting a worldwide distribution organization of personal care and nutrition products
Sep 1989 - 1993 Independent Computer Consultant Ottawa, Canada
· National Computer Centre Review - Port Moresby, Papua New Guinea (UNDP Project)
· Personnel System Requirements - Ottawa, Canada
· Computing Centre 5 Year Business Plan - Kathmandu, Nepal (UNDP Project)
Apr 1989 - Aug 1989 Consultant DMR Group, Melbourne, Australia
· Reporting Requirements, Implementation & Training - Transport Accident Commission
Sep 1986 - Mar 1989 Senior Consultant CTMG, Ottawa, Canada
· Financial Management System (integration of Accounting, Loans & Borrowings Systems) Project Manager for Analysis, Design, Implementation & Training at IFC (International Finance Corporation), Washington DC, USA
· Analysis, Design, Implementation & Training for various Government Department Systems. Applications include Finance, Personnel, International Aid
CURRICULUM VITAE
Michael Surname
EMPLOYMENT HISTORY (continued)
Mar 1985 - Sep 1986 Consultant DFP, Ottawa, Canada
· Feasibility Studies, Analysis, Design, Development & Training for several Government Departments, notably CIDA (Canadian International Development Agency)
May 1983 - Mar 1985 Supervisory/Senior Analyst CPC Canada Post Corporation, Ottawa
· Analysis, Design, Implementation, Course Development & Training for Canada-wide Budget Preparation System
Jun 1981 - May 1983 Business/Programmer Analyst SHL Systemhouse, Ottawa, Canada
· Feasibility Studies, Analysis, Design, Implementation, Training, Writing User Guides for Carleton University (Medical Appointments and Billing), RCMP and Government Departments, including PWC (Public Works Canada) Personnel System
Sep 1979 - Jun 1981 Programmer Honeywell Control Systems,
Bracknell, England
· Design & Development of European Order Processing & Inventory Management System, including Implementation & Training in France
Jan 1979 - Sep 1979 Coaching Officer for Swimming Bracknell Sports Centre,
Bracknell, England
· Instructing swimming and water activities to infants, children and adults
· Responsible for administration, financing and staffing of all water activities
Sep 1975 - Dec 1978 Teacher of Physical Education & Maths Sandown Court Secondary School,
Tunbridge Wells, England
OTHER SKILLS & INTERESTS
Travel Visited Asia, Europe, North America, Australasia, & South Pacific
Sports & Fitness Soccer, swimming, tennis, scuba diving (PADI Advanced) and more, as well as nutrition
Arts Photography, music, films, theatre
Cool blog! Is your theme custom made or did you download it from
somewhere? A theme like yours with a few simple adjustements would really make my blog shine.
Please let me know where you got your theme. Thank
you
Here is my web blog: muscle building