Virtual Resume & Letter


Michael Surnamer


(Business Communication across Cultures)

  • Returned to UK in 2003 after living in Japan for six years, and being based in Canada for the prior fourteen

  • Extensive International Training and IT Consulting experience

  • Wide range of applications and industries in various organisations and businesses (public & private sector) around the world, including the UK, USA, Canada, Mexico, Japan, Australia, Nepal and Papua New Guinea:
    • finance, banking, accounting, insurance, IT, HR/personnel, medical/health/pharmaceutical,

international aid, education, consumer products, transportation, land registry

  • Excellent interpersonal, written, verbal and organisational skills, reliability, flexibility and sense of humour to maintain and enhance relationships, interact, support, train and deal diplomatically with colleagues and clients of differing backgrounds and cultures, from administrative staff and new graduates, to senior executives and Prime Minister

  • Strong Presentation and Facilitation, combined with a lively training style, which involves active participation (‘learning by doing’) and elicitation to focus on and meet the needs of delegates, adapting to their situations in a realistic, personal and culturally sensitive manner, by drawing on my own relevant experiences to inspire and motivate individuals and groups



Communication & Interpersonal

(Presenting, Meeting, Writing etc)

Cross-Cultural Awareness

Client Relationship Building

Japan Orientation

Executive Coaching

Business English

Course Design & Preparation


School Teaching


Project Management

Feasibility Studies & Reports

Business/Systems Analysis

System Design & Development

(Mainframe, Minicomputers)

Database Analysis

Programming (Cobol)

System Testing & Implementation

User Training & Documentation

MS Office (Word, Excel, PPoint)


Presenting & Facilitating

Sports Centre Administration


Japanese (basic)

French (conversational)

Spanish (conversational)


Address: Cheltenham Close Telephone: 020-8942

New Malden, Surrey Mobile phone: 0798

UK E-Mail:

Date/Place of Birth: April 26th, 1952 - London, England Marital Status: Married

Dual Citizenship: British/Canadian


Michael Surname


Sep 1996 Trinity College Certificate in TESOL - Grade A (Distinction)

Edinburgh Tutorial College, Scotland

Oct 1974 - Jul 1975 PGCE (Post Graduate Certificate of Education) Physical Education & Mathematics

University of Liverpool, England

Oct 1971 - Jul 1974 BA (Hons) II.1 Computational & Statistical Science

University of Liverpool, England


Jan 2004 – Present Business Communication Skills Trainer ExeCoach, UK

Jan 2003 – Dec 2003 Teacher of Maths, Business Studies, Coombe Girls’ School

Leisure & Recreation, ICT & Games. New Malden, Surrey, England

· Extra-Curricular Coordinator

Aug 1997 – Dec 2002 Senior Business Trainer Canning, Tokyo, Japan

· English business communication skills training to Japanese businessmen/women

· Presentation, Meeting, Negotiation, Writing, Telephone, Social skills

· Cross-Culture, Cultural Awareness

· Clients included: Sony, Canon, NEC, Hitachi, BASF, Ericsson, Clariant, Delphi, Renault, Sumitomo, Mitsubishi, Merrill Lynch, Nomura Securities, NRI, Andersen, Tokai Bank, Deutsche Bank, Shinsei Bank, Credit Suisse, Yamanouchi, Novartis, Roche, Aventis, P&G, Nivea-Kao, Kirin, Nissay Dowa Insurance, Toa Reinsurance, Levi, Adidas.

Apr 1997 - Jul 1997 English Teacher Shane School, Chiba, Japan

· Teaching English classes to children (age 3 upwards) and adults

1993 - Mar 1997 Independent Marketing Consultant Canada, USA, Mexico, Australia, UK

· Developing and supporting a worldwide distribution organization of personal care and nutrition products

Sep 1989 - 1993 Independent Computer Consultant Ottawa, Canada

· National Computer Centre Review - Port Moresby, Papua New Guinea (UNDP Project)

· Personnel System Requirements - Ottawa, Canada

· Computing Centre 5 Year Business Plan - Kathmandu, Nepal (UNDP Project)

Apr 1989 - Aug 1989 Consultant DMR Group, Melbourne, Australia

· Reporting Requirements, Implementation & Training - Transport Accident Commission

Sep 1986 - Mar 1989 Senior Consultant CTMG, Ottawa, Canada

· Financial Management System (integration of Accounting, Loans & Borrowings Systems) Project Manager for Analysis, Design, Implementation & Training at IFC (International Finance Corporation), Washington DC, USA

· Analysis, Design, Implementation & Training for various Government Department Systems. Applications include Finance, Personnel, International Aid


Michael Surname


Mar 1985 - Sep 1986 Consultant DFP, Ottawa, Canada

· Feasibility Studies, Analysis, Design, Development & Training for several Government Departments, notably CIDA (Canadian International Development Agency)

May 1983 - Mar 1985 Supervisory/Senior Analyst CPC Canada Post Corporation, Ottawa

· Analysis, Design, Implementation, Course Development & Training for Canada-wide Budget Preparation System

Jun 1981 - May 1983 Business/Programmer Analyst SHL Systemhouse, Ottawa, Canada

· Feasibility Studies, Analysis, Design, Implementation, Training, Writing User Guides for Carleton University (Medical Appointments and Billing), RCMP and Government Departments, including PWC (Public Works Canada) Personnel System

Sep 1979 - Jun 1981 Programmer Honeywell Control Systems,

Bracknell, England

· Design & Development of European Order Processing & Inventory Management System, including Implementation & Training in France

Jan 1979 - Sep 1979 Coaching Officer for Swimming Bracknell Sports Centre,

Bracknell, England

· Instructing swimming and water activities to infants, children and adults

· Responsible for administration, financing and staffing of all water activities

Sep 1975 - Dec 1978 Teacher of Physical Education & Maths Sandown Court Secondary School,

Tunbridge Wells, England


Travel Visited Asia, Europe, North America, Australasia, & South Pacific

Sports & Fitness Soccer, swimming, tennis, scuba diving (PADI Advanced) and more, as well as nutrition

Arts Photography, music, films, theatre

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